Refund Policy

Taxademics products are digital downloads. Please review the product description, tax year, file format, and software requirements before purchasing. No physical item will be shipped.

Digital sales are generally final once download access has been provided. We do not ordinarily offer refunds for a change of mind, purchasing the wrong product or tax year, deciding not to use a toolkit, or expecting a particular tax outcome.

If you experience a duplicate charge, receive the wrong file, cannot access your download, or find a material file defect, contact us promptly through the form on the Meet Jenna page. Include your order number and a description of the issue. Do not send tax returns, Social Security numbers, bank details, or payment-card information. We will review the issue and, as appropriate, restore access, provide a corrected file, or issue a refund. If a material delivery or file problem cannot reasonably be resolved, we will provide an appropriate remedy.

Nothing in this policy excludes rights or remedies that cannot be limited under applicable law. Approved refunds are returned to the original payment method; processing time depends on the payment provider.

This policy does not guarantee a tax result. Toolkits provide education and planning support, not individualized tax advice.